Refund & Cancellation Policy
Last updated: July 2026
1. Cancellations
Orders can be cancelled free of charge any time before they are marked 'Ready to Ship'. Once an order has been packed or shipped, it cannot be cancelled but may be eligible for a refund on return, subject to the medicine's condition.
2. Eligibility for Refunds
Refunds may be issued for orders that are cancelled before shipping, damaged or incorrect items received, or orders cancelled due to prescription rejection. Medicines, once delivered and in good condition, cannot generally be returned due to safety and regulatory reasons.
3. Refund Options
Depending on the situation, refunds are processed as: (a) full refund to the original payment source, (b) store credit for future purchases, or (c) no refund where the order does not meet eligibility criteria — determined case-by-case by our support team.
4. Refund Timeline
Approved refunds to the original payment method are typically processed within 5-7 business days, depending on your bank or payment provider.
5. Prescription-Related Cancellations
If a prescription is rejected twice for the same order, the affected Rx items are automatically removed and any amount already paid for those items is refunded to the original payment method.