FLYMEDS TERMS & CONDITIONS

1. Introduction and Acceptance

Welcome to Flymeds. These Terms & Conditions govern your access to and use of the Flymeds website, account features, product listings, prescription submission facilities and related services.

Flymeds is the customer-facing brand operated by Priyanka Generic Medical Store.

By creating an account, placing an order or using services that require acceptance of these Terms, you agree to be bound by the applicable provisions. If you do not agree, you should not create an account or use the relevant services.

These Terms must be read together with our Privacy Policy, Shipping & Delivery Policy, Returns, Refunds & Cancellation Policy and Prescription & Dispensing Policy.

2. Age and Eligibility

You must be at least 18 years old to create a Flymeds account.

During registration, you must confirm that you are 18 years of age or older. You must provide accurate information and must not impersonate another person or create an account using another person's information without lawful authority.

If we discover that an account has been created by a person under 18, we may restrict or suspend the account and take appropriate steps in accordance with applicable law.

The age requirement for account creation does not override any additional legal restrictions applicable to particular products or transactions.

3. Account Registration and Security

You are responsible for:

• Providing accurate, complete and current registration details.
• Keeping your login credentials confidential.
• Ensuring that your account is not used without authorisation.
• Updating your details when they change.
• Informing us promptly if you suspect unauthorised access.

You must not use the website for fraudulent, unlawful or misleading purposes.

We may restrict, suspend or terminate an account where reasonably necessary to protect users, prevent fraud, address misuse or comply with legal requirements. Where appropriate and legally permitted, we may notify you of the reason.

4. Product Information and Images

We make reasonable efforts to provide accurate product descriptions, prices, availability and other relevant information. However, product information may occasionally contain errors or require updates.

Product photographs, illustrations, packaging images and other visual representations are for representational purposes only. Actual packaging, colour, appearance, labelling or brand presentation may differ due to manufacturer updates, product batches or other legitimate reasons.

Customers should refer to the actual product label, packaging, composition, strength, dosage form and other relevant details. If any material discrepancy or uncertainty arises, please contact our pharmacy team before using the product.

A visual similarity between two products does not establish that they are interchangeable.

5. Medicine Categories and Prescription Requirements

5.1 Prescription medicines

Where a medicine is classified as prescription-only, a valid prescription must be submitted and verified as required by applicable law before dispensing.

We may request additional information or clarification where necessary to verify a prescription. Submitting a prescription does not guarantee order acceptance or fulfilment.

We may decline or place an order on hold if the prescription is missing, invalid, incomplete, unverifiable, expired where relevant, or otherwise insufficient under applicable requirements.

5.2 Over-the-counter (OTC) medicines

Eligible OTC medicines may be ordered without a prescription where permitted by applicable law. Some products may still require additional checks, professional advice or compliance with product-specific restrictions.

Product classification and dispensing requirements will be determined in accordance with applicable law.

5.3 Prescription accuracy

Customers must provide genuine, accurate and unaltered prescriptions and must not submit forged documents or prescriptions belonging to another person without appropriate authority.

We reserve the right to refer prescription-related concerns to authorised pharmacy personnel and to refuse unlawful or unsafe requests.

6. Product Selection and Substitution

The customer is responsible for selecting the intended product and reviewing relevant product details before placing an order.

If a requested product is unavailable, we may contact you to discuss availability, a revised delivery timeline or an alternative option.

We will not treat a product as interchangeable solely because it has a similar name, appearance or composition. Any substitution must comply with applicable law, prescription requirements and appropriate professional review.

Where customer approval is required for an alternative or change, we will obtain that approval before proceeding.

7. Orders and Order Acceptance

Placing an order constitutes a request to purchase the selected products; it does not necessarily mean that the order has been accepted.

Orders may be subject to:

• Product availability and stock verification.
• Prescription submission and verification, where required.
• Confirmation of pricing and applicable charges.
• Payment authorisation, where applicable.
• Delivery-area and fulfilment checks.
• Applicable legal and pharmacy requirements.

We may contact you if further information is required. We may decline, hold or cancel an order where necessary because of stock issues, pricing errors, prescription concerns, suspected fraud, delivery limitations or legal restrictions.

If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be processed in accordance with the applicable refund policy and law.

8. Prices, Offers and Payments

Prices and applicable charges will be displayed or communicated before you confirm your purchase, to the extent required by law.

Prices, stock availability and promotional offers may change over time. Any change will be subject to applicable consumer protection requirements and will not retrospectively alter a confirmed order except where legally permitted and properly communicated.

Promotional offers may be subject to stated conditions, eligibility criteria, product availability and validity periods.

Payments may be processed through third-party payment service providers. You must use lawful payment methods and provide accurate transaction information.

We will not knowingly charge a customer undisclosed fees that are prohibited by applicable law.

9. Delivery and Shipping

Delivery timelines are estimates unless expressly confirmed otherwise. Actual delivery may be affected by location, product availability, prescription verification, courier operations, weather, public holidays or other circumstances beyond our reasonable control.

You must provide a complete and accurate delivery address and reachable contact details.

Delivery may be delayed or declined where the order cannot lawfully be delivered, required verification is incomplete or the recipient cannot be reached.

Detailed delivery terms, service areas, applicable charges and delivery-related remedies are described in our Shipping & Delivery Policy.

10. Cancellations, Returns and Refunds

Cancellation, return and refund requests are governed by our Returns, Refunds & Cancellation Policy and applicable law.

Certain medicines or healthcare products may be subject to restrictions on returns for safety, quality or regulatory reasons. Such restrictions will not remove any remedy that a customer is legally entitled to receive for an incorrect, damaged, defective, misdescribed or otherwise non-compliant product.

If an order cannot be fulfilled after payment has been collected, the applicable refund will be processed in accordance with the refund policy and law.

Customers should contact us promptly if an order is incorrect, damaged, incomplete or otherwise problematic.

11. Customer Responsibilities

You agree not to:

• Use Flymeds for unlawful purposes.
• Submit false prescriptions or misleading information.
• Attempt to obtain medicines unlawfully.
• Interfere with website security or functionality.
• Upload malicious code or harmful content.
• Access another customer's account without authorisation.
• Misuse promotions, payment facilities or customer support channels.
• Resell or distribute medicines in violation of applicable law.

We may take reasonable action in response to suspected misuse, including restricting access and reporting matters where legally required.

12. Medical Information and Professional Advice

Information on the Flymeds website is provided for general informational purposes and is not a substitute for consultation with a qualified healthcare professional.

Do not start, stop, change or substitute a medicine solely on the basis of website content, promotional material or general online information.

Follow your prescription and the instructions provided by your doctor, pharmacist or other appropriately qualified professional. Contact a healthcare professional if you have questions about dosage, side effects, interactions or the suitability of a medicine.

In an emergency, seek appropriate medical assistance rather than relying on website messaging or customer support.

13. Website Availability and Third-Party Services

We aim to keep the website accessible and functional, but we do not guarantee uninterrupted availability. Maintenance, technical failures, connectivity issues or other circumstances may temporarily affect services.

The website may use third-party services for payments, messaging, analytics, hosting or delivery. Their services may be subject to separate terms and privacy practices.

We will take reasonable steps to maintain service continuity and protect customer information in accordance with our Privacy Policy and applicable law.

14. Intellectual Property

Unless otherwise stated, the Flymeds name, logo, website design, original text, graphics and other website content are owned by or used with permission by the relevant rights holder.

You may use the website for personal, lawful purposes. You must not reproduce, modify, distribute or commercially exploit protected content without prior permission, except where permitted by law.

Product names, logos and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.

15. Limitation of Liability

Nothing in these Terms excludes or restricts a consumer right, remedy or liability that cannot lawfully be excluded or restricted.

Subject to that limitation, we will not be responsible for losses arising solely from circumstances beyond our reasonable control, misuse of products contrary to their instructions, inaccurate information supplied by a customer or unauthorised use of an account where we have taken reasonable protective measures.

Nothing in this section removes our responsibilities concerning lawful dispensing, product conformity, consumer protection, personal data protection or any other non-excludable legal obligation.

16. Privacy and Personal Information

Our collection and handling of personal information are explained in the Flymeds Privacy Policy.

By using our services, you acknowledge that personal information may be processed for legitimate purposes such as account administration, order fulfilment, prescription verification, delivery, customer support, security and legal compliance.

Where processing requires consent under applicable law, we will seek that consent separately. Acceptance of these Terms does not replace any legally required consent or notice.

17. Suspension and Termination

We may suspend or terminate access to an account where necessary to address unlawful activity, fraud, security concerns, misuse or compliance obligations.

You may request account deletion by contacting us. Some records may need to be retained for legally required periods or legitimate purposes permitted by law.

Termination of an account does not remove rights or obligations relating to orders already placed, payments, refunds, disputes or records that must lawfully be retained.

18. Changes to These Terms

We may update these Terms to reflect changes in our services, operational practices or applicable law.

The updated version will be published on this page with a revised date. Where required by law, we will provide notice and obtain fresh acceptance before applying material changes to existing users or transactions.

19. Governing Law and Disputes

These Terms are governed by the applicable laws of India.

Any dispute will be addressed in accordance with applicable consumer protection and other relevant laws. Nothing in these Terms prevents a consumer from exercising a statutory right to approach an appropriate consumer forum or authority.

20. Contact Us

For questions, complaints, order concerns or clarification regarding these Terms, contact:

Flymeds — operated by Priyanka Generic Medical Store

Email: flymedsofficial@gmail.com

Phone / WhatsApp: +91 83338 46363

Address: Building No. 11-5-301, Ground Floor, Shop No. 04, Hill Park, Red Hills, opposite Bank of Baroda, Nampally, Hyderabad, Telangana – 500004, India.

Flymeds — Your Health, Delivered with Care.

Website: https://flymeds.in/